Lingshuang Shao, Junfeng Zhao, Tao Xie, Lu Zhang, Bing Xie, and Hong Mei, "User-Perceived Service Availability: A Metric and an Estimation Approach," Proceedings of 7th IEEE International Conference on Web Services (ICWS 2009), (Application and Industry Track), 6-10 July 2009, pp. 647-654.


@inproceedings{LingshuangShaoICWS09,

  author    = {Lingshuang Shao and Junfeng Zhao and Tao Xie and Lu Zhang and Bing Xie and Hong Mei},

  title     = {User-Perceived Service Availability: A Metric and an Estimation Approach},

  booktitle = {Proc. of ICWS},

  year      = {2009},

  pages     = {647-654}

}