Lingshuang Shao, Lu Zhang, Junfeng Zhao, Bing Xie, Hong Mei, "Towards a User-perceived Service Availability Metric," IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, pp. 549-550.

@inproceedings{LingshuangShaoSCC08,

  author    = {Lingshuang Shao and Lu Zhang and Junfeng Zhao and Bing Xie and Hong Mei},

  title     = {Towards a User-perceived Service Availability Metric},

  booktitle = {Proc. of IEEE SCC},

  year      = {2008},

  pages     = {549-550}

}