Lu Zhang, Frans Coenen, Wei Huang, and Paul Leng, "Towards an Agent-Based Framework for Online After-Sale Services," Proceedings of IEEE International Conference on Intelligent Systems (IS2006), 25-30 September 2006, pp. 420-425.

@inproceedings{LuZhangIS06,

  author    = {Lu Zhang and Frans Coenen and Wei Huang and Paul Leng},

  title     = {Towards an Agent-Based Framework for Online After-Sale Services},

  booktitle   = {Proceedings of IEEE International Conference on Intelligent Systems},

  year      = {2006},

  pages     = {420-425}

}